Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS (FAQ)
🎨 Are the paintings original?
Yes! Each painting is hand-painted by Giovanna Savona , an independent artist. They are not prints, nor are they mass-produced: each piece is unique.
📐 Can I request a custom painting?
Of course! You can contact me by email at giovisavona@gmail.com or through the contact form on the website for custom commissions (subject, color, size, style).
🖼 What kind of materials do you use?
I use high-quality canvases , professional acrylic paints, and protective varnishes to ensure durability and color reproduction. Some paintings are made on panels or fine art paper, which is always indicated in the description.
📦 How are the paintings shipped?
Each work is carefully hand-packed with protective materials (bubble wrap, rigid cardboard, etc.) and shipped via traceable courier .
⏱ How long will it take to receive my order?
I ship within 3 business days of purchase. Delivery times vary between 2 and 5 business days in Italy. You will receive tracking information by email as soon as it ships.
🔁 Can I return a painting?
Yes, you can exercise your right of withdrawal within 14 days of receipt, as long as the painting is returned intact and undamaged. Return shipping costs are the responsibility of the customer. To initiate a return, please email giovisavona@gmail.com .
⚠️ Custom commissions are non-returnable, except for defects or damage caused by shipping.
🎁 Does the painting arrive framed?
It depends on the model. Some paintings are already stretched (ready to hang), others are unframed but can be framed upon request. Check the individual product description.
🌍 Do you also ship internationally?
I currently only ship to Italy, but I'll soon be adding international shipping. If you're interested, let me know!